Appayya Chowdary Madala
ServiceNow Developer
E-mail:madalaappayya@gmail.com
Cell: 9581476966
Overview: Qualified IT professional with 10years and out of 3+ years of ServiceNow Developer/Admin experience, Providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now), Extensive experience in ServiceNow development and Implementation.

SUMMARY:
•	Working Knowledge and ability to strategize on Service portal and drive ITOM (IT Operations Management) tool integrations with ServiceNow.
•	Working Knowledge in ITSM core modules, Configuration Management, SOAP, REST methodologies, LDAP, Inbound emails.
•	Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow.
•	Experience in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
•	Experience in different ServiceNow modules such as Knowledge management, Incident management, Change management.
•	Possesses intense knowledge of ITSM processes such as Change, Incident management, Problem Management, SLA and Service Request Management.
•	Experience in creating new Workflows and modifying the existing workflows according to new requirements in an efficient manner.
•	Experience in Enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs.
•	Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
•	Expertise in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.
•	Hands on experience in developing applications in ServiceNow using JavaScript, AJAX, HTML, CSS, DHTML, Angular JS, J Query, Bootstrap, SQL, PL/SQL.
•	Excellent hands-on experience in Client and Server-side Scripting.
•	Knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.
•	Experience in interacting with the clients, understanding their requirements, providing the sizing and finally developing customer facing portals and applications.
•	Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Process.
•	Experience in working with Workflows, Import Sets, and Update Sets.
•	Expertise in design and development of custom applications in ServiceNow and utilize its potential in PaaS (Platform-as-a-Service).
•	Good understanding of Helpdesk / Service Desk, Change Management, Asset Management, Change Tasking, Service Level Agreement processes.
•	Experience in Upgrading Remedy ITSM application from 6.x to 7.x.
•	Extensive knowledge of creating and using Remedy workflow such as Remedy Forms, Active Links, AL Guides, Filters, Filter Guides, Escalations etc.

EMPLOYMENT SUMMARY:
•	
•	Worked as a serviceNow developer for Capgemini from Feb2020 to Till now.
•	Worked ABM knowledgeware Ltd as Consultant from Feb2014 to Feb2020

PROFESSIONAL EXPERIENCE:

Project: 1
Company   : Capgemini 
Duration    : April 21 to Till now
Role            : ServiceNow Developer

Responsibilities:
•	Involved in Requirement gathering and analysis with Third Party Integration Team.
•	Modifying the code as per the new requirement
•	Working on Scripted Web Services, Soap Message and changing the logic in code as per enhancements.
•	Working on Script include, Business Rule.
•	Working on Client script, UI Action as per the requirement.
•	Perform the tests in a test case and record the results.
•	Update the test status.
•	Report a defect if a test fails.
•	Report a blocking issue if a test is blocked.
•	Retest as necessary.
•	Update the test case status.
•	Creating Users and assigning roles as per requirement for Change Management.
•	Development of Transform Map Fields and Transform Map Scripts.
•	Importing Catalog Items data into the Instance using Import Set.
•	Development of Order Guides as per the client requirement.
•	Moving Update Set from dev, QA, Pre-prod and Prod.
•	Generating Reports on Imported Catalog Items.
•	Importing data as per weekly schedule.
•	Worked on Workflows as per the requirement.
•	Working on E-mail Notification, E-mail Templates and Notification Script as per the requirement.
•	Creating Catalog Items, workflows.

Project: 2

Company                     :            Capgemini	       
Client			:	Mercedes Benz
Role			:	ServiceNow Admin/Developer 
Duration                       :            Feb2020 to March21
		
Roles& Responsibilities:

•	Worked extensively on multiple modules of the tool.
•	Service Catalog and Request Workflow Design and Configuration.
•	Configuration of automated email notifications for Service Desk module.
•	Developed client Scripts, UI Policies, Script Includes, Business Rules across the application as per the requirement.
•	Worked on enhancement of change workflows.
•	Created record producers, Service Catalogs, Order Guides.
•	Migration of development changes is being done using update sets.
•	Created notifications based on user requirements and configured inbound email actions to create incidents or requests.
•	Moving data in and out of an instance using import sets and transform maps and auto import of data into service now.
•	Configuring Incident, Change and Problem as per the Requirements. 
•	Performs core configuration tasks including Business rules and client scripts 
•	Manages data with Tables, Database operations, the CMDB, Import Sets, and Update Sets. 
•	Manages users, groups and roles and functionality implementation. 
•	Building of Notifications and scripts 
•	Creation of Groups and Roles and Implemented ACLs 
•	Performs the configuration changes, deployment, and data migration activities on ServiceNow application. 
•	Worked on Inbound and Outbound email Notifications

Project: 3
•	
Company                     :     Capgemini	       
Client		            :	    MCGM
Role		            :    SAP FUNCTIONAL Tester
•	Environment               :    SAP ECCS 6.0, 
•	Duration                       :   Feb 2014 to Feb2020
•	
Roles& Responsibilities:
•	
•	Description: VMWARE intends to implement a suitable ERP based Integrated Information System covering major aspects of its work throughout the organization. The primary objective of setting up the integrated system is to deploy state of the art Information Technology across all 
•	Aspects of VMEWARE operation for the purpose of positioning the company as an efficient, competitive and dynamic organization.
•	Roles and Responsibilities
•	Working as a Test Lead (Planning, Designing, estimation, matrix, and Defect removal efficiency).
•	Script developing from the modules and analysing test result from the HPQC.
•	Managed testing team members, test schedule and execution of automated regression test scripts.
•	Using SAP Modules SD&MM, Generate the test scripts by using in SAP application.
•	Documentation of how to execute the business scenario
•	Prepare test plan documentation. 
•	Worked as different Scenarios functional testing.
•	Development of individual business components as per SAP Transaction codes in ALM
•	Involved in Defect Tracking meeting & assigning the defects to update the issue log with bug details.
•	Preparation of sign off document.
•	Installation of HP ALM and Configuration of HP ALM.
•	.Necessary enhancements in the Scripting.
•	Converted the Scripted Component into Descriptive Programming for Reusability. 
•	Added the necessary Reusable Components in the Test Script, in Test Lab Module of Quality Center for various Business Scenarios.
•	Executed the Scripted Component in Quality Center using Test Lab Module.
•	Development and Designing of Test Scripts and Execution of the same
•	Test Bed set up for the testing environment
•	Preparation of Test plan  and Configuration Management plan
•	Participated in various client discussions, meeting on various issues
•	Defect tracking and reporting.
•	Sending Execution Summary on daily basis
•