Prashanth
Email: prashanththigulla2015@gmail.com
Phone: 7386792021

•	Over 5.3 years of experience on Salesforce Platform as a Developer and an Administrator. 
•  Extensive experience with the Salesforce.com development life cycle, application design 
   patterns, Integration patterns and deployment planning.
•	Extensive Experience working on the Salesforce Products Sales Cloud, Service Cloud, Community Cloud & Developing Custom Applications on Salesforce Platform.
•	Experience in implementing Salesforce CPQ, Salesforce Billing and Sales Cloud
•	Understanding of Sales, Sales Operations, Product, and Business Operations, and experience solving Complex Use Cases.
•	Hands-on experience in building Salesforce CPQ package elements, Configurations of Bundles, Price Rules, Product Rules, Quote Templates, Quote Line Editor, Custom Applications, Lightning Experience, Visual Flows, Process Builders, and other Salesforce platform tools.
•	Experience in Quote Management, Order Management, Contract Management such as Amendments and Renewals, Invoicing and Billing process, and Payment allocations.
•  Experience working in Agile methodology, Scrum methodology, Waterfall model and 
   Test-driven development.
•	Experience in Building Lightning Web Components.
•	Experience in using Dev Hub, Scratch Orgs, Salesforce CLI and Lightning Component Library.
•	Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
•	Experience in using Lightning Data services to Load, Save, Create and delete a record without using Apex Code.
•	Experience working in Agile Methodology.
•	Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers &Triggers).
•	Extensive experience in designing validation rules, custom objects, custom fields, customizing page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, Reports, Dashboards, and email generation according to application requirements.
•	Experienced in data cleansing and mapping data from source to target salesforce.com.
•	Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
•	Migrated data from Legacy Systems to Salesforce CRM using data loader.
•	Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
•	Experience in security settings like Organization Wide Defaults, Sharing Rules and Role Hierarchy.
•	Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
•	Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
•	Experience in Implementing Batch Apex and Schedule Apex.
•	Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
•	Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.
•	Experience in designed entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
•	Has Solid understanding of Salesforce Platform and its architecture.
•	Has Solid understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance.
•	Has Client facing experience in Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture.
•	Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

Certifications:
1)	Salesforce Certified Platform Developer I
2)	Salesforce Certified Administrator

Educational Qualification
B. Com(Computers) from Osmania University.

Work Experience
•	Working as an Application Engineer in Amazon from June 2017 to Present.

Projects Handled
Role – Salesforce Lightning Developer
Client – Amazon
Description: Amazon's Employee Services Technology is building Employee Lifecycle services and solutions on the Salesforce Platform. Amazon is onboarding new programs across the globe on this platform. ES Tech will enable employee self-sufficiency by providing simple, intuitive self-service tools across devices using communities, lightning, and other Salesforce next gen technologies. Implemented overall self-service strategy and user experience for employees and partners by integrating it with other Amazon internal applications and platforms like telephony, content management system (CMS), document management systems and analytics, ensuring a consistent global experience.
Responsibilities:
• Developed Lightning Web and Lightning Aura Components for Various Business Requirements.
• Used custom tabs to monitor the use of company applications by customers and licensed users.
• Experience in data cleansing and mapping data from source to target salesforce.com.
• Customized standard Salesforce objects like campaigns, leads, accounts, contacts, and opportunities.
• Created custom fields and field dependencies on standard objects like Campaigns, Lead, Accounts and
Contacts.
• Created dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with
authorized users.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Responsible for all activities related to configuring data loader, uploading data, in CSV files into
salesforce.com, checking for data accuracy.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish
different business needs not supported by the Declarative Framework.
• Created Roles, public groups and implemented role hierarchies, sharing rules and record level
permissions to provide shared access among different users.

Client - Amazon
Role: Salesforce CPQ Developer
Description: Amazon Web Services provides information technology infrastructure services to businesses in the form of web services. Its products and solutions include cloud computing, compute, networking, storage and content delivery, databases, analytics, application services, deployment and management, mobile services, applications, AWS marketplace software, start-ups, enterprises, partners, government and education, websites and web applications, big data and HPC, gaming, and digital media as well as backup, storage, and archive. The AWS Partner Network (APN) is the vital ecosystem created with tens of thousands of consulting and technology partners, to promote AWS in every industry, every size of company, and every region of the world. APN offerings include validating partner qualifications in distinct areas, lead/opportunity sharing, training and certifications, marketing assistance, funding reimbursement The AWS Partner Systems team is responsible for external and internal supporting Partner Sales, the APN, and other elements driving the AWS partner ecosystem. It serves three groups of stakeholders: partners who work with us to sell AWS, customers who use AWS, and internal users responsible for driving AWS sales and adoption via partners
RESPONSIBILITIES:
• Implemented Salesforce quote to cash functionality such as Opportunities, Product configurations, Product rules, Price rules, Quotes, Orders and contracts, Lead-to-Cash business processes.
• Created product and service configuration, complex pricing rules, Product bundle structures, constraint rules and options.
• Created pricing using list, cost/markup, percent total, block, price rules, calculator plugins, filter rules, system, and user discounts.
• Implemented Approval Process using Advanced Approvals, Approval Rules, Conditions, and variables.
• Created Discount Schedules, Multi-Dimensional Quotes, Quote Templates, Multiple Orders from Single Quote.
• Coordinated with Legal, Business Operations, Orders and Finance teams to execute customer engagements and process purchase orders.
• Created Lightning Web Components, Aura Components and Visualforce Pages for developing Dynamic User Interfaces.
• Experience in using the decorators in LWC.
• Experience in using Lightning Message Service, Custom Events and @api Decorator for Communication between the Components.
• Experience in using Wire Decorator to read the data.
• Experience in Using Lightning Data Services to View, Create, Update, and delete records.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Involved in creating Test methods to make sure complete code coverage of apex class and triggers.
• Involved in creating Visualforce email templates for Various notification requirements.
• Developed Triggers for Various Business requirements.
• Created processes using Process builder to send out email alerts and Field Updates.
• Designed, developed, and deployed the Custom Apps, Custom objects, Custom Fields, Custom
buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs
of the application.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional
needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-
Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Developed Schedule Apex Class, Batch Apex Class, Future Methods and Queueable Apex to define asynchronous processes.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom
formulas.
• Used the Sandbox for testing the developed App after migrating some test data from client application.

Client - Amazon
Role: Salesforce Support Engineer
Description: Amazon Seller Recruitment and Development Services offers services to selling partners globally to grow their online sales. Amazon is known for its vast selection, a significant portion of which is offered by third-party sellers – companies who leverage Amazon’s global marketplaces to offer products for sale. In fact, more than half of the units purchased on Amazon are sold by these sellers; companies ranging from large brands to small start-up enterprises. Opening marketplaces to sellers is good business for Amazon and the companies, and it delights customers through increased selection. North America Sales organization is responsible for seller recruiting and development. Amazon builds awareness of marketplaces as well as a suite of seller services including Fulfilment by Amazon (FBA) and Amazon Pay, and programs that include product advertising and brand-building, customer service and more. Each year, tens of thousands of businesses join Amazon marketplace. Amazon works hand-in-hand with those in the United States, Canada and Mexico to help them effectively establish their presence on our marketplace, grow their selection and increase their revenue.
RESPONSIBILITIES:
• Worked in Production Support team as level 2 support specialist and providing day to day support to multi-org environment for maintaining Salesforce.com new application initiatives and existing application assets.
• Provided Support for 20K+ users in day-to-day support for the production or test environment issues and providing solution.
• Extensive experience with customize and configure Salesforce features including but not limited to Profiles, Roles, Users, Managed Public group, Queue, Delegations, Self-service training, Report Type, Record Type Page Layouts, Workflows, Reports, Dashboards, sharing settings, configuring sharing rules, assignment rule, objects, Fields, Record Types, SSO, Validation Rules, App Exchange, Integration for 3rd party tool, Automation, retiring and managing old application and sandbox etc.
• Assist user with data imports/exports, data integrity projects, Customization, and configuration as well as deployment and release or other requests.
• Maintain high-level familiarity with other IT system /business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points.
• Create and maintain thorough, up to date, technical systems documentation.
• Working on both Lightning and Classic User Interface.
• Managed all security settings and conduct regular security/configuration audits.
• Managed all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users.
• Performed mass data migration as requested by Business (using import wizard /Apex Data loader / Workbench).
• Maintained and updated system documentation and SFDC policies/process.
• Created processes using Process builder to send out email alerts and Field Updates.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-
Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom
formulas.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Executed data loads, set up manage security, user permissions, password resets, break/fix instructions and data access.
• Performed troubleshooting of production issues, Worked on Cases and tickets requiring changes and enhancements to existing functionality.
• Created and Refreshed Sandboxes.
• Escalated process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization.
• Supported QA testing of Salesforce releases and new features. Made recommendations to Management regarding implementation as appropriate.
• Downloaded and maintained production instance data backups.
• Provided good customer experience through timely and appropriate communication as well as following through till issue resolution.