Naga Mounika
Email: nagamounika2019.sfdc@gmail.com
Phone: 9550713943

• Around 4.10 years of implemented in Salesforce.com as a Lightning developer & administrator.
• Experience working with Salesforce Products like Sales cloud, Service cloud & Community Cloud.
• Worked Developer and as well as a Business Analyst for full-cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Worked in all phases of Software Development Life Cycle (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Experience Working in agile methodology of Software Development Life Cycle (SDLC).
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Used Lightning Data Services for Aura Components to create, read, upload, and delete records.
• Worked in modifying Visualforce pages to be supported in Lightning Experience and good understanding of Lightning mode and its features
• Experience in Using Salesforce DX Environment.
• Experience in Using Salesforce Command Line Interface for creating & Configuring Scratch Orgs.
• Experience in Developing Lightning Web Components.
• Experience in Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
• Possess sound knowledge working with SFDC development using Apex classes and Triggers, Custom Controllers, Controller extensions, Visualforce pages, Visualforce components, SOQL, SOSL, MVC architecture and Force.com IDE.
• Experience working on Trigger framework, Recursive Triggers, VF Remoting & Asynchronous Apex.
• Strong skills in implementing security and sharing rules at object, field and record for different users at different levels of organization.
• Experience in handling Salesforce Governor Limits using best practices.
• Experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Worked with SalesForce.com, Sandboxes, Data Loader and and workbench.
• Implemented in customizing standard objects like Accounts, Contacts, Opportunities, Orders, Contracts, Products, Cases, Leads and Campaigns as per the requirement.
• Implemented in writing Apex Test classes to achieve above 90% code coverage for testing apex methods.
• Automated Business Processes using Process Builder & Flows for handling different Business scenarios.
• Implemented with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration, web-to-lead, & web-to-case.
• Implemented in creating Custom Objects and building master-detail and lookup relationships on the objects and creating junction objects to establish connectivity among objects.
• Worked with WSDL, BULK API, callouts, Web services.
• Implemented Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Expertise in Batch and Schedulable Apex Classes for handling bulk DML operations in timely manner.
• Worked in using Developer console and Debug logs for debugging apex methods.
• Experience working in scripting languages like HTML, XML, CSS and Java Script.
•Experience in Creating Reports and Dashboards.
• Worked on creating custom reports and analytic snapshots.
• Creating custom Email services for handling inbound emails and sending emails.
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
• Used GitHub and Git for version control, Visual Studio IDE for development & ANT Tool for Migration.
• Experience in using Change Sets, Visual Studio and ANT Tools to deploy components from one Org to another.
• Excellent Communication and Problem-solving skills and ability to think out of box delegate effectively and motivate team members and help them to achieve on-time project completion.

Educational Qualification
BSC in Computers from Acharya Nagarjuna University in 2018.
Work Experience:
•	Working as a Salesforce Lightning Developer in TCS from June 2018 to Present.
Certifications:
1)	Salesforce Certified Platform Developer I
2)	Salesforce Certified Administrator

Projects Handled:
Role: Salesforce Lightning Developer
Client: GE Healthcare
Description: GE Healthcare is a manufacturer and distributor of diagnostic imaging agents and radiopharmaceuticals for imaging modalities that are used in medical imaging procedures. The company offers dyes that are used in magnetic-resonance-imaging procedures. It also manufactures medical diagnostic equipment including CT image machines. Further, it develops Health technology for medical imaging and information technologies, medical diagnostics, patient monitoring systems, disease research, drug discovery, and biopharmaceutical manufacturing.
Responsibilities:
• Created Lightning Web Components using HTML, JS and Metadata files for building User Interfaces as per Business requirements.
• Built Lightning Aura components for Building User Interfaces per Business requirements.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Custom Objects and related metadata necessary to support customizations across instances.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Uploaded records using the Data Loader to cleanse and De-duplicating bulk loads, as well as and worked with Salesforce data tools such as Data Loader, Excel Connector, Demand Tools.
•Implemented designed and developed Standard and Custom Apex Classes, Controllers Classes, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution.
• Development of SOAP and REST based web services used for custom development and used WSDL to expose logic to clients.
• Defined Security at Organization Level, Metadata Level using Profiles, Permission Sets and Data level using OWD, Sharing Rules, Manual Sharing, Apex Sharing and Role Hierarchy
• Migrated Metadata Components using Change Sets and Flosum Application.
• Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, and production deployment cycles
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Role: Salesforce CPQ Developer
Client: Olympus Corporation of the Americas
Description: Olympus Corporation of the Americas manufactures optical and digital precision technology. The Company produces medical, surgical, and life science imaging systems, as well as industrial measurement, imaging, cameras, and audio products.
Responsibilities: 
• Implemented Salesforce quote to cash functionality such as Opportunities, Product configurations, Product rules, Price rules, Quotes, Orders and contracts, Lead-to-Cash business processes.
• Created product and service configuration, complex pricing rules, Product bundle structures, constraint rules and options.
• Created pricing using list, cost/markup, percent total, block, price rules, calculator plugins, filter rules, system, and user discounts.
• Implemented Approval Process using Advanced Approvals, Approval Rules, Conditions, and variables.
• Created Discount Schedules, Multi-Dimensional Quotes, Quote Templates, Multiple Orders from Single Quote.
• Coordinated with Legal, Business Operations, Orders and Finance teams to execute customer engagements and process purchase orders.
• Created Lightning Web Components, Aura Components and Visualforce Pages for developing Dynamic User Interfaces.
• Experience in using the decorators in LWC.
• Experience in using Lightning Message Service, Custom Events and @api Decorator for Communication between the Components.
• Experience in using Wire Decorator to read the data.
• Experience in Using Lightning Data Services to View, Create, Update, and delete records.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Involved in creating Test methods to make sure complete code coverage of apex class and triggers.
• Involved in creating Visualforce email templates for Various notification requirements.
• Developed Triggers for Various Business requirements.
• Created processes using Process builder to send out email alerts and Field Updates.
• Designed, developed, and deployed the Custom Apps, Custom objects, Custom Fields, Custom
buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs
of the application.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional
needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-
Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Developed Schedule Apex Class, Batch Apex Class, Future Methods and Queueable Apex to define asynchronous processes.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom
formulas.
• Used the Sandbox for testing the developed App after migrating some test data from client application.

Role: Salesforce Lightning Developer
Client: Cisco
Description: Cisco Systems, Inc. is an American multinational technology which develops,  manufactures and sells networking hardware, software, telecommunications equipment and other high-technology services and products.
Responsibilities:
• Communicated with executives to gather clear business requirements and designed theoretical workflows based on requirements.
• Developed Lightning Aura and Web Components for various business requirements.
• Created Custom objects, Custom fields, page layouts, role hierarchy, record types based on the business requirements.
• Worked on profile, roles, field level security, field accessibility, permission sets and sharing settings.
• Created sharing rules for sharing data to a specified set of users.
• Modified page layouts and maintained field level security as required.
• Replaced logics of validation rules and a workflow process for various custom and standard objects.
• Created APEX Classes, Controller Classes and APEX Triggers for various functional needs.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager's homepage and gave access to dashboard for authorized people for individual divisions.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Deployed components from Sandbox to Sandbox to Production using change sets.

Role: Salesforce Lightning Developer
Client: Qualcomm
Description: Qualcomm is an American multinational corporation headquartered in San Diego, California, and incorporated in Delaware. It creates semiconductors, software, and services related to wireless technology. It owns patents critical to the 5G,[3] 4G,[3] CDMA2000, TD-SCDMA and WCDMA mobile communications standards.
Responsibilities:
• Developed Lightning Aura Components for Various Business requirements
• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various 
 Business requirements
• Developed Visual Force Pages and Visual Force Custom controller components.
• Creating Custom Objects, fields, and defined relationship between objects.
• Used Import Wizard & Data Loader to bulk import data into the objects.
• Automated Business Processes using Workflow Rules and Process Builders. 
• Implemented Data Validation using Validation Rules and Before Triggers.
• Implemented Security using Profile, Permission Sets, Role Hierarchy and sharing rules.
• Created Record Types, Page Layouts and done Page Layout Assignments.
• Implemented SOAP and HTTP Callouts to make calls to external system from Salesforce.
• Exposed Services using SOAP & REST for external systems to make calls to Salesforce.
•Implemented Authentications using Remote Site Settings, Named Credentials and connected Apps.
• Created Batch Apex Classes for different Large Data Volume Processing requirements.
• Worked on writing Unit Tests to generate Code Coverage for Controllers and Triggers.
• Used Change Sets to migrate metadata components from sandbox to sandbox and sandbox to production.

Role: Salesforce Support Enginer
Client: Dupont
Description: DuPont is a global technology leader, serving industries including electronics, transportation, construction, water, healthcare, and worker safety. DuPont applies diverse science and expertise to help customers deliver essential innovations and aims to be valued as their partner of choice. Our Team Built and deployed the Salesforce Service Cloud, Quality Case Management processes and Customer Community Cloud. These solutions, in conjunction with their e-commerce solutions, leveraged existing CRM best practices while enabling the standardized business service capabilities on the platform, providing a broader view of customer inquiries in allowing business teams to make data-driven decisions and support teams to resolve customer issues more quickly, accurately and efficiently. The solution is allowing DuPont E&I to gain a more comprehensive view of customer requests across various service-related touchpoints such as inquiries, orders, and issue management. The solution is also helping to manage all requests and issues in real time through service and status reports and dashboards. This is increasing productivity and reducing efforts by minimizing repetitive tasks.
Responsibilities: 
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements. 
• Managed security settings of the users. 
• Created Workflow Rules to send Email Notifications and do Field Updates.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment. 
• Created profiles and implemented Object and field level security to hide critical information on the profile users. 
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. 
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application. 
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. 
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. 
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. 
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics. 
• Used the sandbox for testing and migrated the code to the deployment instance after testing. 
• Automated weekly Synchronization report of the reps. 
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges. 
• Created Department dashboards to provide Department Head's an overview of the reps monthly performance. 
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.