Niharika Garg ,System Engineer
niharikagarg4@gmail.com
9467425240 , 7988004536

Professional Summary

Working as a team lead and Salesforce Admin  for past 2 years  with a total 4+ years of experience. Skilled in development, coding, and working in multicultural environments. Skilled in problem solving, performed process improvement operations on multiple occasions. Responsible for Conducting team brainstorming sessions, trained newbie and led the admin module as Salesforce Admin that achieved 95% client satisfaction index. 

Work Experience

Salesforce Developer  (2021-Present)
•	Responsible for analysing the requirements and debugging the codes
•	Work on apex and lighting web components
•	Basic knowledge of C and HTML
•	Working on Salesforce Security & Automation Process
•	Working with customer facing interfaces
•	Working on visualforce pages development as per customer requirement

Salesforce Admin (2019-2021)
•	Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
•	Performed QA testing after Critical Updates to transition customer data smoothly to retain performance and usability of Salesforce.
•	Assisted senior sales managers with building custom reports, orders, and invoices.
•	Trained employees on the Lightning App Builder and other CRM tools/applications.
•	Created and maintained user profiles, workflows, dashboards on Salesforce and other CRM software.
•	Set permissions for users using Object-Level and Field-Level security best practices.

AS400 developer (2017-2019)
•	Responsible for granting system rights and analysing the routine jobs of the main process                                  
•	Took care of issues raised by clients regarding the existing processes and made sure to correct them as per client requirements. Created and edited many a programs in the process of upgrade of MAPICS ERP.
•	Managed database for the knowledge transfer among the associates.
•	Lead of daily activities monitoring system.
•	Acted as liaison between MAPICS and ORACLE for Purchase orders management. 

Education
•	B.Tech. from YMCA University of Science and Technology in Electrical Engineering with 8.5 CGPA
•	Achieved 94% in class XII from CBSE Board 
•	Achieved 9.6 grade in class X from CBSE Board 

Skills
•	Trained in multiple trailhead projects as a developer as well .
•	RPGLE, AS400, Salesforce admin and development , knowledge of HTML, coding in JAVA, APEX 
•	MS Excel, MS outlook, MS word , MAPICS.
•	Good communication and interpersonal skills.
•	Responsible towards the work assigned.
•	Enthusiast for taking up new initiatives. 

Training Experience
•	Training through trailhead for Salesforce admin and developer role
•	Completed  multiple internal TCS certifications for Salesforce.
•	Trained in coding in JAVA through 2 month ILP program
•	6 month semester training from Panipat thermal power plant. 
•	IEEE robotics workshops

Languages
•	English
•	Hindi

Personal Information
•	DOB : March 27,1996
•	Contact No : 9467425240 , 7988004536
•	Permanent Address : A12 ,Durganagar ,Opp Gandhi ASHRAM. Garh Road, Meerut (250001)