Shaik Farha Tabsum
Email: Shaikfarhatabsum2016@gmail.com
Phone: 7207674134

•	Over 7 years of experience on Salesforce Platform as a Developer. 
•  Extensive experience with the Salesforce.com development life cycle, application design 
   patterns, Integration patterns and deployment planning.
•	Extensive Experience working on the Salesforce Products Sales Cloud, Service Cloud, Community Cloud, Salesforce CPQ, Field Service Lightning, Vlocity & Developing Custom Applications on Salesforce Platform.
•	Built Solutions on Vlocity Platform using the following features Omniscript,Mobile and Vlocity Wear,Clickstream Analytics,Process Engine, Industry Console & DataRaptor.
•	Experience in Using CPQ features including configuring Products,Price rules, Product rules,Summary Variables, QLE configuration, discount matrix, tiered discounting, approvals, etc.
•  Experience working in Agile methodology, Scrum methodology, Waterfall model and 
   Test-driven development.
•	Experience in Building Lightning Web Components.
•	Experience in using Dev Hub, Scratch Orgs, Salesforce CLI and Lightning Component Library.
•	Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
•	Experience in using Lightning Data services to Load, Save, Create and delete a record without using Apex Code.
•	Experience working in Agile Methodology.
•	Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers &Triggers).
•	Extensive experience in designing validation rules, custom objects, custom fields, customizing page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, Reports, Dashboards, and email generation according to application requirements.
•	Experienced in data cleansing and mapping data from source to target salesforce.com.
•	Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
•	Migrated data from Legacy Systems to Salesforce CRM using data loader.
•	Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
•	Experience in security settings like Organization Wide Defaults, Sharing Rules and Role Hierarchy.
•	Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
•	Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
•	Experience in Implementing Batch Apex and Schedule Apex.
•	Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
•	Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.
•	Experience in designed entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
•	Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

Certifications:
1)	Salesforce Certified Platform Developer I
2)	Salesforce Certified Administrator

Educational Qualification
B. TECH from Jawaharlal Technological University Passed Out in 2013.

Work Experience
•	Working as a Senior Software Engineer in Wipro from December 2021 to May 2023.
•	Working as a Senior Software Engineer in Accenture from February 2016 to December 2021.

Projects Handled
Client: Varian Medical Systems
Role : Salesforce Lightning Developer/Salesforce CPQ Developer
Description: Varian Medical Systems is the world's leading manufacturer of medical devices and software for treating cancer with radiotherapy, radiosurgery, proton therapy and brachytherapy. Varian is also a premier supplier of X-ray imaging components, including tubes, digital detectors, cables and connectors as well as image processing software and workstations for use in medical and industrial applications.
Responsibilities: 
• Communicated with executives to gather clear business requirements and designed theoretical workflows based on requirements.
• Analyzed business requirements and translated them into CPQ solutions, leveraging best practices by   minimizing the need for custom development.
• Worked with the product team to create new product SKUs utilizing configurations, features, product rules, pricing rules, discounting, groupings and approvals, then set up those products for the multi-currency.
• Developed Lightning Web Components for various business requirements.
• Created Custom objects, Custom fields, page layouts, role hierarchy, record types based on the business requirements.
• Worked on profile, roles, field level security, field accessibility, permission sets and sharing settings.
• Created sharing rules for sharing data to a specified set of users.
• Modified page layouts and maintained field level security as required.
• Replaced logics of validation rules and a workflow process for various custom and standard objects.
• Created APEX Classes, Controller Classes and APEX Triggers for various functional needs.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager's homepage and gave access to dashboard for authorized people for individual divisions.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Deployed components from Sandbox to Production using change sets.

Client : IKO 
Role : Salesforce Lightning FSL Developer 
Description: IKO is a world-wide leader in the roofing, waterproofing and insulation industry for residential and commercial markets. A vertically integrated company, IKO operates more than 30 manufacturing plants throughout North America and Europe.

Responsibilities:
• Created Lightning Web Components and Aura Components for developing User Interfaces as per Business requirement.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs.
• Created Test Classes to generate code coverage for Classes, Controllers & Triggers.
• Development of SOAP and REST based web services used for custom development and used WSDL to expose logic to clients.
• Worked on the Dispatcher Console of Field Service which are the Service Appointments in the SA list columns.
• Worked on the Creation, Scheduling, Dispatching, En-route, On Site, Execution, WO complete and RNW of the Work Orders in FSL.
• Worked on the FSL Managed Package and their metadata components like field sets, screen flow and also some of the classes.
• Prepared Test Data for various scenarios and did execution of the Test Cases.
• Used Jira Ticketing Tool for working on the User stories, Defects, Incidents, Regression Issues and resolved the issues with in the Sprint Time.
• Worked on Lightning Process builder, flows, Workflows and Approval Processes to Automate Business Processes.
• Used field level security along with page layouts in Lightning to manage access to certain fields
• Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, and production deployment cycles.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
Client - Electrolux
Role: Salesforce Lightning Developer/ Vlocity Developer
Description: Electrolux is a multinational home appliance manufacturer for professional use. The company provides products includes washing machines, microwave ovens, cookers, refrigerators, vacuum cleaners, dishwashers, and air conditioners. The company also manufactures professional food service and laundry equipment used by hotels, restaurants, and laundromats. It also offers ovens, hoods, and hoods for households and professional kitchen and tumbles dryers.
RESPONSIBILITIES:
• Created Lightning Web Components using HTML, JS and Metadata files for building User Interfaces.
• Building Complex and Reusable Components in Vlocity.
• Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity IntegrationProcedures using best practices.
• Created record types and assigned page layouts based on the profile to the record type.
• Building different reusable components and libraries to support common functionality and features.
• Conducted Gap Analysis on Vlocity Health Cloud functionality to shore up any process gapsbetween current and future state capabilities.
• Well versed with migration of Vlocity components using Data Packs and manage connected Orgs.
• Used Salesforce Lightning Components for building Customized Components by using JavaScripton the client side and Apex on the server side.
• Implemented Entitlement process for SLO, Milestone component on Case Object using Business Hours.
• Worked on Email - To-Case, Auto Assignment Rules, Support Process, Entitlement Process,Milestones, Reports & Dashboards, Knowledge and Chatter.
• Worked on Live Chat Transcript Object, Routing Configuration, Queues and Public Groups, Agent Status Presence.
• Worked on External Objects, External Services, External Data Source.
• Implemented Collaboration support teams on Case Lightning component using Lightning flows and Custom Metadata.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.
• Hands on Experience on Salesforce support tools like Workbench, Data Loader, Salesforce Inspector and VS Code.
• Created Salesforce Support Cases from Salesforce help and Training and worked with Salesforce support team to resolve issues.
• Created Process builders and visual flows and email templates to implement the declarative business logic.
• Performed Bulk Data Migration from Legacy Systems to Salesforce using Import Wizard, ExcelConnector, Data Loader.
• Worked on deploying salesforce components across various sandbox to production instances by using Change Sets,ANT Migration Tool, GIT Lab and Flosum.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Role – Salesforce Lightning Developer/Salesforce CPQ Developer
Client – Nokia
Description: Nokia is a Finnish multinational communications corporation engaged in the manufacturing of Mobile devices, Network Infrastructure, location-based technologies, and advanced technologies businesses worldwide. It manufactures a wide range of mobile devices with services and software that enable people to experience music, navigation, video, television, imaging, games, business mobility, and more.
Responsibilities:
• Implemented Salesforce quote to cash functionality such as Opportunities, Product configurations, Product rules, Price rules, Quotes, Orders and contracts, Lead-to-Cash business processes.
• Created product and service configuration, complex pricing rules, Product bundle structures, constraint rules and options.
• Created pricing using list, cost/markup, percent total, block, price rules, calculator plugins, filter rules, system and user discounts.
• Implemented Approval Process using Advanced Approvals, Approval Rules, Conditions and variables.
• Created Discount Schedules, Multi-Dimensional Quotes, Quote Templates, Multiple Orders from Single Quote.
• Coordinated with Legal, Business Operations, Orders and Finance teams to execute customer engagements and process purchase orders.
• Created Lightning Web Components, Aura Components and Visualforce Pages for developing Dynamic User Interfaces.
• Experience in using the decorators in LWC.
• Experience in using Lightning Message Service, Custom Events and @api Decorator for Communication between the Components.
• Experience in Using Lightning Data Services to View, Create, Update, and delete records.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Involved in creating Test methods to make sure complete code coverage of apex class and triggers.
• Involved in creating Visualforce email templates for Various notification requirements.
• Developed Triggers for Various Business requirements.
• Created processes using Process builder to send out email alerts and Field Updates.
• Designed, developed, and deployed the Custom Apps, Custom objects, Custom Fields, Custom
buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs
of the application.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional
needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-
Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Developed Schedule Apex Class , Batch Apex Class, Future Methods and Queueable Apex to define asynchronous processes.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom
formulas.
• Used the Sandbox for testing the developed App after migrating some test data from client application.

Role: Salesforce Support Engineer
Client: Engie
Description: Engie is a global energy player and an expert operator in the three key sectors of electricity, natural gas and energy services. It offers a full range of electricity, gas and associated energy and environment services throughout the world. The Company produces, trades, transports, stores, and distributes natural gas, and offers energy management and climatic and thermal engineering services.
Roles and Responsibilities: 
• Worked on the Tickets based on the Priority, used to do the root cause analysis and provide the root cause and corrective action.
• Created custom Objects, fields, relationships, formula fields and Rollup Summary Fields. 
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. 
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns. 
• Created Validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application. 
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. 
• Developed Visualforce Pages, Lightning Components, Advanced Search functionality, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Configured & customized the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Roles and Profiles 
• Created Email Templates, Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. 
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Created various reports and dashboard as per the needs of Business Users. 
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics. 
• Used the sandbox for testing and migrated the code to the deployment instance after testing.